Bank Teller & Customer Experience Specialist

M&T Bank Corporation; East Aurora (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Branch Associate to provide exceptional customer service in East Aurora, NY. You will balance transactions, educate customers on digital tools, and assist with branch operations such as cash ordering and vault tasks.

The role requires a high school diploma or GED and at least 6 months of customer service experience, with bilingual ability a plus. You will work in a fast-paced, customer-centric environment emphasizing risk awareness and regulatory compliance.

Qualifications

• High school diploma or GED required.
• 6 months of customer service experience; data entry and/or cash handling experience.
• Proven verbal communication skills.
• Proven interpersonal skills and ability to provide excellent service.
• Well-organized with strong time management and prioritization.
• Proficient with internet-based technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address needs.
• Balance and process transactions accurately following Bank Policy.
• Resolve escalated account issues and log complaints in the system.
• Handle branch-related operations (cash ordering, vault, ATM, wire transfers).
• Comply with AML/KYC/BSA and regulatory standards.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual preferred

Job description

M&T Bank Corporation is seeking a Branch Associate to provide exceptional customer service in East Aurora, NY. You will balance transactions, educate customers on digital tools, and assist with branch operations such as cash ordering and vault tasks.

The role requires a high school diploma or GED and at least 6 months of customer service experience, with bilingual ability a plus. You will work in a fast-paced, customer-centric environment emphasizing risk awareness and regulatory compliance.