Digital Banking Teller — Customer Experience

M&T Bank; Baltimore (MD); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Baltimore, Maryland, is seeking a branch customer service associate to deliver exceptional service through digital engagement, lobby management, and retail servicing interactions. You will greet customers, handle transactions accurately, balance cash, log complaints, and assist with account maintenance while following bank policies and risk controls.

The role emphasizes empathy, teamwork, and the ability to educate customers on self-service options and digital demonstrations,

Qualifications

• High school diploma or GED and verification of basic data entry and cash handling ability.
• Strong verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service and stay organized.
• Proficient with internet-enabled technology and banking software basics.

Responsibilities

• Adhere to customer service standards and deliver solutions tailored to customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Greet customers in lobby and address immediate needs with proactive engagement.
• Accurately balance and process transactions following Bank Policy.
• Log customer complaints and escalate or resolve issues as needed.
• Promote banking products by connecting customers to appropriate partners.
• Handle branch operations such as cash ordering, vault, ATM and wire transfers.
• Maintain accurate account information and complete AML/KYC related activities.
• Comply with risk controls and internal/external audit requirements.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet user-level technology

Education

High school diploma or GED

Job description

M&T Bank in Baltimore, Maryland, is seeking a branch customer service associate to deliver exceptional service through digital engagement, lobby management, and retail servicing interactions. You will greet customers, handle transactions accurately, balance cash, log complaints, and assist with account maintenance while following bank policies and risk controls.

The role emphasizes empathy, teamwork, and the ability to educate customers on self-service options and digital demonstrations,