Customer-Experience Teller & Digital Banking Pro

M&T Bank; Largo (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

M&T Bank in Largo, Maryland seeks a branch associate to deliver exceptional in-person and digital customer experiences. You will assist customers with transactions, balance cash, and guide them toward self-service options while upholding bank policies.

Ideal candidates have a high school diploma and at least 6 months of customer service, with strong communication skills and the ability to multitask in a fast-paced branch setting, including AML/KYC processes.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Includes data entry and/or cash handling experience.
• Proven verbal communication, interpersonal and time-management skills.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete consumer AML/BSA/KYC related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Prioritization

Education

High school diploma or GED

Job description

M&T Bank in Largo, Maryland seeks a branch associate to deliver exceptional in-person and digital customer experiences. You will assist customers with transactions, balance cash, and guide them toward self-service options while upholding bank policies.

Ideal candidates have a high school diploma and at least 6 months of customer service, with strong communication skills and the ability to multitask in a fast-paced branch setting, including AML/KYC processes.