Teller: Digital Engagement & Customer Experience

mtb; Towson (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank in Towson, MD is seeking a customer-focused Teller to deliver exceptional service at the branch. You will handle transactions, balance cash drawers, and address customer needs with accuracy and a friendly approach.

You will also assist with lobby management, adhere to bank policies, log complaints, and support sales referrals to banking partners while maintaining risk controls and a positive, inclusive environment.

Qualifications

• High school diploma or GED is required.
• Excellent verbal communication skills.
• Strong interpersonal abilities.
• Demonstrated exceptional customer service.
• Well-organized with good time management.
• Proficiency with internet-based tools.

Responsibilities

• Provide exceptional service to branch customers in person and resolve routine questions.
• Balance and process customer transactions accurately and efficiently.
• Promote M&T Bank products and refer customers to appropriate partners.
• Assist with lobby management and greet customers proactively.
• Log and resolve complaints in the banking system following policy.

Skills

Verbal communication

Interpersonal skills

Customer service

Data entry

Cash handling

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual

Job description

M&T Bank in Towson, MD is seeking a customer-focused Teller to deliver exceptional service at the branch. You will handle transactions, balance cash drawers, and address customer needs with accuracy and a friendly approach.

You will also assist with lobby management, adhere to bank policies, log complaints, and support sales referrals to banking partners while maintaining risk controls and a positive, inclusive environment.