Customer Experience Teller: Digital & Transactions

M&T Bank Corporation; Towson (MD); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation is seeking a branch associate in Towson, MD to deliver exceptional customer service and handle daily teller tasks in a busy branch. You will balance transactions, support digital services, and assist customers with a range of account needs.

The role requires a high school diploma or GED and at least six months of customer service experience. Strong communication, organization, and the ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma or GED.
• Minimum 6 months of customer service experience.
• Proven verbal and interpersonal communication skills.
• Proficient with internet-based technology.
• Ability to stand for long periods and lift 5–30 lbs.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.

Skills

Customer service

Communication

Organizational skills

Time management

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a branch associate in Towson, MD to deliver exceptional customer service and handle daily teller tasks in a busy branch. You will balance transactions, support digital services, and assist customers with a range of account needs.

The role requires a high school diploma or GED and at least six months of customer service experience. Strong communication, organization, and the ability to work in a fast-paced environment are essential.