Digital-Driven Universal Banker: Customer Experience & Sales

M&T Bank Corporation; Columbia (MD); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Columbia, Maryland is hiring a Teller to support branch operations, deliver exceptional customer service, and drive sales of Consumer and Business Banking solutions. You will educate customers, promote digital tools, handle transactions, and follow AML/KYC processes, while collaborating with team members to resolve issues and build lasting relationships.

This role emphasizes empathy, integrity, and a customer-centric approach, with on-site duties and opportunities to grow

Qualifications

• High school diploma or GED with at least 1 year in retail sales, customer service, or telesales.
• Strong verbal and interpersonal communication skills.
• Ability to handle difficult customer conversations and work under time constraints in a team.

Responsibilities

• Educate customers and explain banking features and benefits.
• Engage customers to promote digital capabilities and banking solutions.
• Follow the branch sales process and provide customer-focused advice.
• Proactively reach out to retain and expand Consumer and Business Banking relationships.

Skills

Customer service experience

Sales skills

Communication skills

Interpersonal skills

Digital literacy

Time management

Education

High school diploma or GED

Job description

M&T Bank Corporation in Columbia, Maryland is hiring a Teller to support branch operations, deliver exceptional customer service, and drive sales of Consumer and Business Banking solutions. You will educate customers, promote digital tools, handle transactions, and follow AML/KYC processes, while collaborating with team members to resolve issues and build lasting relationships.

This role emphasizes empathy, integrity, and a customer-centric approach, with on-site duties and opportunities to grow