Part-Time Teller: Digital Banking & Customer Experience

M&T Bank Corporation; Oxon Hill (MD); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank Corporation in Oxon Hill, MD is seeking a customer service focused associate to support branch operations, handle transactions, and connect customers with digital and in-branch solutions.

You will balance cash, process transactions, log customer interactions, and escalate issues to resolve problems while upholding Bank Policy. Strong communication and teamwork are essential.

Qualifications

• High school diploma or GED with at least 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized with strong time management and prioritization.
• Proficient with internet usage.
• Bilingual based on branch needs.

Responsibilities

• Provide exceptional branch customer service and resolve routine problems promptly.
• Balance cash drawer and process transactions accurately per policy.
• Assist with lobby management and greet customers to identify needs.
• Log customer complaints and escalate issues to resolution.
• Assist with operational tasks such as cash ordering, vault, and wire transfers.
• Complete AML/BSA/KYC related activities and maintain compliance.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Organized

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank Corporation in Oxon Hill, MD is seeking a customer service focused associate to support branch operations, handle transactions, and connect customers with digital and in-branch solutions.

You will balance cash, process transactions, log customer interactions, and escalate issues to resolve problems while upholding Bank Policy. Strong communication and teamwork are essential.