Digital Banking Support Specialist

MCBank; Morgan City (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

MCBANK is seeking a Digital Support Specialist to handle inbound and outbound calls, address customer questions, and resolve issues related to electronic and mobile banking. The role emphasizes strong communication, empathy, and problem solving in a fast-paced banking environment.

Located in Bayou Vista, LA, the position requires a high school diploma, with banking experience preferred. Responsibilities include assisting with debit cards, fraud prevention, document handling, and coordinating

Qualifications

• Strong written and verbal communication required.
• Interpersonal and rapport-building abilities expected.
• Patient and empathetic attitude required.
• Excellent time management and organizational skills.
• Adaptable to fast-paced environments.
• Strong troubleshooting skills for banking products.
• Proficient with multi-line phone systems.

Responsibilities

• Answer inbound and outbound calls from customers.
• Assist customers with electronic and mobile banking services.
• Provide accurate, satisfactory answers and resolve concerns.
• De-escalate dissatisfied customers and guide through solutions.
• Document interactions and maintain logs as needed.
• Assist with debit card services and fraud prevention.
• Coordinate with vendors and internal teams to resolve issues.
• Handle imaging and filing tasks as required.

Skills

Communication skills

Interpersonal skills

Empathy

Time management

Adaptability

Troubleshooting

Phone skills

Product knowledge

Customer service

Education

High school diploma or equivalent

Job description

MCBANK is seeking a Digital Support Specialist to handle inbound and outbound calls, address customer questions, and resolve issues related to electronic and mobile banking. The role emphasizes strong communication, empathy, and problem solving in a fast-paced banking environment.

Located in Bayou Vista, LA, the position requires a high school diploma, with banking experience preferred. Responsibilities include assisting with debit cards, fraud prevention, document handling, and coordinating