Digital Banking Support & Customer Care Specialist

Community Financial System, Inc.; Canton Charter Township (MI); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Community Financial System, Inc. is seeking a Customer Care Associate to handle incoming bank calls, provide digital banking support, and assist branches with questions on deposits and loans. The role emphasizes excellent communication, accuracy, and adherence to regulatory requirements.

Responsibilities include handling customer inquiries, data entry in Synapsys, and helping with miscellaneous clerical duties while upholding high service standards in a fast-paced environment.

Qualifikationen

• High School Diploma or equivalent required.
• All applicants must be 18 years of age or older.
• Experience in customer service is preferred.

Aufgaben

• Answer incoming bank calls and route or assist callers according to policy.
• Provide technical support and help to customers and branches for Digital Banking products and services.
• Enter information from each call in Synapsys and complete related tasks.
• Maintain professional customer service and adhere to laws, policies, and training requirements.

Kenntnisse

Typing

Digital banking software

Verbal and written communication

Attention to detail

Active listening

Customer service

Ausbildung

High School Diploma or equivalent

Tools

Synapsys

Jobbeschreibung

Community Financial System, Inc. is seeking a Customer Care Associate to handle incoming bank calls, provide digital banking support, and assist branches with questions on deposits and loans. The role emphasizes excellent communication, accuracy, and adherence to regulatory requirements.

Responsibilities include handling customer inquiries, data entry in Synapsys, and helping with miscellaneous clerical duties while upholding high service standards in a fast-paced environment.