Digital Banking Support Specialist

Community Bank, N.A.; Town of Canton (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Bank, N.A., part of Community Financial System, Inc., is seeking a Customer Care Center specialist to handle incoming calls, provide digital banking support, and assist branches with questions about deposit and loan services.

You will maintain professional standards, enter call details into Synapsys, and collaborate with Fraud Analysts as needed. 40 hours/week, competitive salary, and full benefits package offered.

Qualifications

• High School Diploma or equivalent required.
• All applicants must be 18 years of age or older.
• Banking and/or call center experience preferred.

Responsibilities

• Answer incoming bank calls and assist callers per standards and policy.
• Provide technical support for Digital Banking products and services.
• Enter information from each call into Synapsys system.
• Assist with branch inquiries, email requests, and basic deposit/loan questions.
• Maintain compliance with applicable laws, policies and controls.

Skills

Typing

PC skills

Verbal communication

Written communication

Attention to detail

Customer service

Learn digital banking software

Education

High School Diploma or equivalent

Tools

Synapsys

Job description

Community Bank, N.A., part of Community Financial System, Inc., is seeking a Customer Care Center specialist to handle incoming calls, provide digital banking support, and assist branches with questions about deposit and loan services.

You will maintain professional standards, enter call details into Synapsys, and collaborate with Fraud Analysts as needed. 40 hours/week, competitive salary, and full benefits package offered.