Digital Banking Support & Onboarding Specialist

22nd State Banking Company.; Birmingham (AL); On-site; USD 45,000 - 62,000; Full time

Job summary

22nd State Banking Company is seeking a Customer Success Specialist to serve as the primary contact for Always.bank customers, delivering responsive, knowledgeable support throughout the relationship. You will assist with onboarding, deposit account servicing, and online/mobile banking assistance while upholding Bank policies.

In this role you will resolve issues, provide accurate information through chat, phone, and secure messaging, and help ensure a high quality, compliant customer experience

Qualifications

• At least two (2) years of experience in a customer-facing service role within banking or financial services.
• Exceptional verbal and written communication skills, with strong interpersonal and customer service skills.

Responsibilities

• Onboard new personal and business deposit customers by phone and chat.
• Provide deposit account servicing and digital banking support through chat, phone, and secure messaging.
• Respond to customer inquiries and resolve issues with accuracy and timeliness.
• Maintain regulatory awareness including BSA/AML, CIP, and OFAC requirements in daily work.

Skills

Customer service

Verbal & written communication

Education

Bachelor's degree

Tools

Zendesk

Job description

22nd State Banking Company is seeking a Customer Success Specialist to serve as the primary contact for Always.bank customers, delivering responsive, knowledgeable support throughout the relationship. You will assist with onboarding, deposit account servicing, and online/mobile banking assistance while upholding Bank policies.

In this role you will resolve issues, provide accurate information through chat, phone, and secure messaging, and help ensure a high quality, compliant customer experience