Digital Banking Support Specialist

Texas Dow Employees Credit Union; Northern (KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking an Digital Service & Support Representative to deliver world-class service in an inbound call center setting. You will assist members with account inquiries, digital banking issues, and product information while leveraging self-service tools.

The role emphasizes problem solving, clear communication, and timely resolutions to support members’ financial wellbeing. Prior call center or banking experience is a plus, with a high school diploma required.

Qualifications

• High School Diploma or equivalent required.
• Six months as Member Care Representative or experience in Digital Services preferred.
• Previous customer service experience required.
• Call Center or Banking experience is a plus.

Responsibilities

• Respond to inquiries from members and prospective members regarding accounts, products, and general questions via multiple contact methods.
• Educate members on digital self-service tools and troubleshoot online banking, Bill Pay, Email, and Chat issues.
• Proactively recommend services and solutions to improve members’ financial wellbeing.
• Maintain performance metrics including time utilization, quality, and productivity.
• Strive for one-call resolutions wherever possible.

Skills

Customer service

Digital Banking knowledge

Problem solving

Communication

Team collaboration

Time management

Education

High School Diploma

Tools

Microsoft Office

Job description

Texas Dow Employees Credit Union is seeking an Digital Service & Support Representative to deliver world-class service in an inbound call center setting. You will assist members with account inquiries, digital banking issues, and product information while leveraging self-service tools.

The role emphasizes problem solving, clear communication, and timely resolutions to support members’ financial wellbeing. Prior call center or banking experience is a plus, with a high school diploma required.