Digital Banking Support Specialist

United Community; Laurens (SC); On-site; USD 26,000 - 28,000; Full time

Job summary

United Community in Laurens, SC seeks a Digital CSS professional to deliver high-quality customer service, onboard new accounts, verify information, and support customers with deposits and digital banking. You will cross-sell products while ensuring compliance and accurate documentation.

The role emphasizes problem resolution, risk-aware decision making, and using bank systems to monitor accounts, process regulatory holds, and protect customer data.

Qualifications

• High School Diploma or equivalent required.
• Professional telephone and customer service skills.
• Strong written and verbal communication.

Responsibilities

• Follow all customer verification procedures.
• Onboard new customers and validate online banking enrollment.
• Documentation and tracking of onboarding process; obtain missing documents.
• Provide efficient, accurate, high-quality customer service while maintaining security.

Skills

Customer service skills

Telephone communication

Cross-selling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

United Community in Laurens, SC seeks a Digital CSS professional to deliver high-quality customer service, onboard new accounts, verify information, and support customers with deposits and digital banking. You will cross-sell products while ensuring compliance and accurate documentation.

The role emphasizes problem resolution, risk-aware decision making, and using bank systems to monitor accounts, process regulatory holds, and protect customer data.