Digital Banking Support Specialist

American AgCredit; Greeley (CO); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with employer match up to 6%

21 days annual vacation

Sick days 15 days annual

12 paid holidays

Volunteer time 16 hours

Job summary

American AgCredit is hiring a Customer Support Representative responsible for delivering exceptional service across phone, in-person, and written channels. You will manage digital banking and money movement inquiries, coordinate onboarding, and collaborate with internal teams to resolve issues while maintaining compliance and quality standards.

The role requires 2–3 years in customer support, strong communication skills, and a notary certification or readiness to obtain one within six months.

Qualifications

• High school diploma plus 2+ years of post-high school education or equivalent.
• 2–3 years experience in similar customer support functions; call center a plus.
• Notary Public Commission or completion within six months of hire.
• Strong problem solving and analytical abilities; ability to advocate for client needs.
• Excellent written and verbal communication; accurate work and independent decisions.

Responsibilities

• Serve as primary contact across phone, in-person, email, secure messaging, and chat channels.
• Process mail, manage office supplies, and assist with vendor coordination or safety events.
• Address inquiries related to digital banking, treasury management, payments and disbursements; escalate when needed.
• Assist with onboarding of products and services with internal teams or service providers.
• Ensure compliance with policies; recognize noncompliance and elevate as needed.
• Maintain case management and provide timely follow-up to ensure positive outcomes.

Skills

Customer service

Communication skills

Phone support

Problem solving

Education

High school diploma

Notary Public Commission

Tools

CRM software

Job description

American AgCredit is hiring a Customer Support Representative responsible for delivering exceptional service across phone, in-person, and written channels. You will manage digital banking and money movement inquiries, coordinate onboarding, and collaborate with internal teams to resolve issues while maintaining compliance and quality standards.

The role requires 2–3 years in customer support, strong communication skills, and a notary certification or readiness to obtain one within six months.