Digital Banking Onboarding & Service Specialist

UNITED COMMUNITY BANK; Clinton (SC); On-site; USD 27,000 - 28,000; Full time

Job summary

UNITED COMMUNITY BANK in the United States seeks a Digital CSS professional to deliver high-quality customer service, assist in opening deposit products, and cross-sell services. You will support onboarding, verification, and documentation to fulfill customers' financial needs while maintaining security and accuracy.

Responsibilities include processing online banking enrollment, monitoring accounts, and resolving issues with a focus on timely, compliant actions.

Qualifications

• High school diploma or equivalent required.
• Strong telephone and written communication skills.
• Experience in customer contact centers or financial services preferred.

Responsibilities

• Provide legendary customer service and first-call resolution.
• Onboard new customers and verify documentation.
• Maintain compliance with BSA, Reg CC holds, and security procedures.
• Cross-sell products while building customer relationships.
• Analyze applications and accounts for risk and accuracy.

Skills

Customer service

Call center

Communication

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

UNITED COMMUNITY BANK in the United States seeks a Digital CSS professional to deliver high-quality customer service, assist in opening deposit products, and cross-sell services. You will support onboarding, verification, and documentation to fulfill customers' financial needs while maintaining security and accuracy.

Responsibilities include processing online banking enrollment, monitoring accounts, and resolving issues with a focus on timely, compliant actions.