Digital Banking Support Specialist

Busey Bank; Edwardsville (IL); On-site; USD 26,000 - 29,000; Full time

Job summary

Busey Bank is seeking a Customer Care Advisor in Edwardsville, IL to serve as a customer advocate, driving trust and loyalty through exceptional service and digital offering adoption. You will handle proactive support across phone, chat and email while maintaining confidentiality and upholding banking standards.

You will participate in training, adapt to change, and help customers with product referrals and issue resolution in a fast-paced, team environment.

Qualifications

• Strong organizational skills.
• Basic knowledge of web browsers, digital offerings and products and services.
• Have or the ability to obtain Busey account with online/mobile banking.
• Ability to leverage strong interpersonal, written, and verbal communication skills.
• Analyze and solve problems efficiently and accurately.
• Maintain mental concentration and visual attention to detail.
• Effectively manage time.
• Express desire and willingness to assist customers and resolve issues.
• Able to work independently and in a fast-paced, team environment.
• Education and Training: Requires High School diploma.
• Requires knowledge of Microsoft Office.
• Previous banking experience preferred, but not required.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Attend and participate in training sessions and team meetings.
• Ability to adapt to change and respond to all requests in a professional and positive manner.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform and refer customers when appropriate for products and services.
• Perform outbound calls to customers as needed to deliver exceptional service to our customers.

Skills

Strong organizational skills

Interpersonal communication

Written communication

Verbal communication

Problem solving

Time management

Attention to detail

Customer service mindset

Independent work

Team collaboration

Education

High School diploma

Tools

Microsoft Office

Job description

Busey Bank is seeking a Customer Care Advisor in Edwardsville, IL to serve as a customer advocate, driving trust and loyalty through exceptional service and digital offering adoption. You will handle proactive support across phone, chat and email while maintaining confidentiality and upholding banking standards.

You will participate in training, adapt to change, and help customers with product referrals and issue resolution in a fast-paced, team environment.