Digital Banking Customer Care Specialist

Busey Bank; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical

Dental

Vision

Life insurance

Disability coverage

Wellness incentives

Employee assistance program

Job summary

Busey Bank is seeking a Customer Care Advisor to advocate for our customers and build trust through outstanding service across phone, chat, and email. You will support digital offerings, encourage adoption, and provide proactive help in a fast-paced, team environment.

You will handle inquiries, de-escalate issues with patience, protect confidentiality, and refer customers to appropriate products, contributing to retention and loyalty.

Qualifications

• Strong organizational skills.
• Basic knowledge of web browsers, digital offerings and products and services.
• Have or the ability to obtain Busey account with online/mobile banking.

Responsibilities

• Deliver technical, troubleshooting and service support via phone, chat and email.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Inform and refer customers when appropriate for products and services.
• Perform outbound calls to customers as needed to deliver exceptional service to our customers.

Skills

Interpersonal communication

Problem solving

Time management

Independent worker

Customer focus

Education

High school diploma

Microsoft Office

Previous banking experience (preferred)

Tools

Microsoft Office

Job description

Busey Bank is seeking a Customer Care Advisor to advocate for our customers and build trust through outstanding service across phone, chat, and email. You will support digital offerings, encourage adoption, and provide proactive help in a fast-paced, team environment.

You will handle inquiries, de-escalate issues with patience, protect confidentiality, and refer customers to appropriate products, contributing to retention and loyalty.