Digital Banking Support Specialist

Busey-Bank-2; Edwardsville (IL); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Long-term disability

Job summary

Busey Bank is seeking a Customer Care Advisor to serve as a trusted customer advocate. You will manage relationships with digital-first customers, encourage adoption of digital offerings, and provide proactive support via phone, chat, and email.

The role emphasizes customer satisfaction, problem solving, and teamwork in a fast-paced environment. Requires a High School diploma and basic banking knowledge.

Qualifications

• Strong organizational skills.
• Basic knowledge of web browsers and digital offerings.
• Must be able to obtain an online banking account with Busey.
• Excellent written and verbal communication abilities.

Responsibilities

• Deliver service and support via phone, chat, and email.
• De-escalate situations with patience and accuracy.
• Assist customers with digital banking adoption and offerings.
• Attend training and team meetings to stay updated.
• Maintain confidentiality of bank information and operations.

Skills

Microsoft Office

Customer service

Communication

Problem solving

Education

High School diploma

Tools

Online banking familiarity

Job description

Busey Bank is seeking a Customer Care Advisor to serve as a trusted customer advocate. You will manage relationships with digital-first customers, encourage adoption of digital offerings, and provide proactive support via phone, chat, and email.

The role emphasizes customer satisfaction, problem solving, and teamwork in a fast-paced environment. Requires a High School diploma and basic banking knowledge.