Customer Care Advisor

Busey-Bank-2; Edwardsville (IL); Vor Ort; USD 54.443.000 - 60.174.000; Vollzeit

Benefits dieser Stelle

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Long-term disability

Zusammenfassung

Busey Bank is seeking a Customer Care Advisor to serve as a trusted customer advocate. You will manage relationships with digital-first customers, encourage adoption of digital offerings, and provide proactive support via phone, chat, and email.

The role emphasizes customer satisfaction, problem solving, and teamwork in a fast-paced environment. Requires a High School diploma and basic banking knowledge.

Qualifikationen

• Strong organizational skills.
• Basic knowledge of web browsers and digital offerings.
• Must be able to obtain an online banking account with Busey.
• Excellent written and verbal communication abilities.

Aufgaben

• Deliver service and support via phone, chat, and email.
• De-escalate situations with patience and accuracy.
• Assist customers with digital banking adoption and offerings.
• Attend training and team meetings to stay updated.
• Maintain confidentiality of bank information and operations.

Kenntnisse

Microsoft Office

Customer service

Communication

Problem solving

Ausbildung

High School diploma

Tools

Online banking familiarity

Jobbeschreibung

Position SummaryThe Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.Duties & ResponsibilitiesEnsure customer satisfaction and retentionDeliver technical, troubleshooting and service support via phone, chat and emailDe-escalate situations involving dissatisfied customers, offering patient assistance and supportAttend and participate in training sessions and team meetingsAbility to adapt to change and respond to all requests in a professional and positive mannerMaintain customer confidence and protect bank operations by keeping information confidentialInform and refer customers when appropriate for products and servicesPerform outbound calls to customers as needed to deliver exceptional service to our customersEducation & ExperienceKnowledge of:Strong organizational skillsBasic knowledge of web browsers, digital offerings and products and servicesHave or the ability to obtain Busey account with online/mobile bankingAbility to:Leverage strong interpersonal, written, and verbal communication skillsAnalyze and solve problems efficiently and accuratelyMaintain mental concentration and visual attention to detailEffectively manage timeExpress desire and show the willingness to assist customers and resolve issuesWork independently and in a fast-paced, team environmentEducation and Training:Requires High School diplomaRequires knowledge of Microsoft OfficePrevious banking experience preferred, but not requiredBenefits and CompensationSalary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.(Base Pay Range: $19-$21/hour)Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.Equal OpportunityBusey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.Unsolicited ResumesBusey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.