Digital Banking Support Specialist

Busey Bank; Town of Tomahawk (WI); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

401(k) match

Profit sharing

Employee stock purchase plan

Paid time off

Medical, dental, vision insurance

Company-paid life insurance

Long-term disability

Wellness incentives

Job summary

Busey Bank is seeking a Customer Care Advisor based in the Town of Tomahawk, Wisconsin. This position is focused on serving as a customer advocate, ensuring satisfaction and providing support through various channels.

Responsibilities include managing digital-first customer relationships, delivering technical assistance, and proactively solving customer issues. The role requires excellent communication skills and a high school diploma. Busey offers competitive pay along with a robust benefits package including health coverage and a 401(k) match.

Qualifications

• High school diploma required.
• Basic knowledge of web browsers and digital offerings.
• Strong organizational, interpersonal, written and verbal communication skills.

Responsibilities

• Ensure customer satisfaction and retention.
• Deliver technical support via phone, chat, and email.
• De-escalate situations involving dissatisfied customers.

Skills

Organizational skills

Interpersonal skills

Communication skills

Problem solving

Time management

Detail orientation

Education

High school diploma

Tools

Microsoft Office

Job description

Busey Bank is seeking a Customer Care Advisor based in the Town of Tomahawk, Wisconsin. This position is focused on serving as a customer advocate, ensuring satisfaction and providing support through various channels.

Responsibilities include managing digital-first customer relationships, delivering technical assistance, and proactively solving customer issues. The role requires excellent communication skills and a high school diploma. Busey offers competitive pay along with a robust benefits package including health coverage and a 401(k) match.