Banking Customer Support Pro - Care & Solutions

Iroquois Federal; Savoy (IL); On-site; USD 36,000 - 43,000; Full time

Job summary

Servbank in Savoy, Illinois is seeking a Customer Support Specialist to assist clients via phone, email, and chat, delivering accurate information and resolving issues with a focus on a superior user experience. The ideal candidate will multitask in a fast-paced environment, maintain up-to-date banking knowledge, and collaborate with internal teams to meet client needs.

This role requires prior banking or customer service experience, strong communication skills, and proficiency with computer

Qualifications

• Banking experience is required.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information about banking products and services.
• Manage and prioritize the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
• Collaborate with internal departments to address complex client needs and elevate issues as necessary.
• Troubleshoot, research, respond, and provide training on customer service technology and related issues.
• Manage resolution of client needs by identifying and coordinating appropriate bank resources; partner with internal departments to ensure client needs are met and issues are followed through to resolution.
• Maintain up-to-date knowledge of banking policies, procedures, and regulations.

Skills

Banking

Customer service

Communication

Multitasking

CRM software

Tools

CRM software

Job description

Servbank in Savoy, Illinois is seeking a Customer Support Specialist to assist clients via phone, email, and chat, delivering accurate information and resolving issues with a focus on a superior user experience. The ideal candidate will multitask in a fast-paced environment, maintain up-to-date banking knowledge, and collaborate with internal teams to meet client needs.

This role requires prior banking or customer service experience, strong communication skills, and proficiency with computer