Banking Support Specialist - Customer Care & Resolution

Servbank; Champaign (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Servbank in Champaign, Illinois is hiring a Customer Support Specialist to assist clients through calls, chats, and emails. You will respond to inquiries, resolve issues, and provide accurate information about banking products.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the capacity to multitask effectively. Join us in delivering top-notch customer service and contribute to a community-oriented banking experience.

Qualifications

• Previous experience in customer service or banking preferred.
• Excellent verbal and written communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Proficient with computer systems and customer management software.

Responsibilities

• Respond to client inquiries and resolve issues efficiently via phone, email, and online channels.
• Serve as the first point of contact for clients, providing accurate information about banking products and services.
• Manage and prioritize the phone support queue to ensure timely assistance.
• Document client interactions and follow up on unresolved cases to ensure satisfactory resolutions.
• Collaborate with internal departments to address complex client needs.

Skills

Customer service experience

Verbal communication

Written communication

Multitasking

Problem-solving

Attention to detail

Tools

Customer management software

Job description

Servbank in Champaign, Illinois is hiring a Customer Support Specialist to assist clients through calls, chats, and emails. You will respond to inquiries, resolve issues, and provide accurate information about banking products.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the capacity to multitask effectively. Join us in delivering top-notch customer service and contribute to a community-oriented banking experience.