Digital Banking Customer Care Advocate

Busey Bank; Joliet (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Profit sharing

Stock purchase plan

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

The Customer Care Advisor at Busey Bank in Joliet, IL serves as a customer advocate, delivering outstanding service and proactive support for our digital-first clients across phone, chat and email. You will help customers adopt digital offerings, resolve issues efficiently, de-escalate concerns, and protect customer information while upholding bank policies and confidentiality.

Recent banking experience is welcome, with on-going training and a competitive benefits package included as part of

Qualifications

• High School diploma required.
• Proficiency in Microsoft Office.
• Banking experience preferred but not required.

Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customers

Skills

Interpersonal skills

Written communication

Verbal communication

Analytical thinking

Time management

Independent work

Team collaboration

Education

High School diploma

Tools

Microsoft Office

Job description

The Customer Care Advisor at Busey Bank in Joliet, IL serves as a customer advocate, delivering outstanding service and proactive support for our digital-first clients across phone, chat and email. You will help customers adopt digital offerings, resolve issues efficiently, de-escalate concerns, and protect customer information while upholding bank policies and confidentiality.

Recent banking experience is welcome, with on-going training and a competitive benefits package included as part of