Customer Care Advisor

Busey Bank; Fort Myers, Las Vegas (FL, NV); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k) match

Paid time off

Medical, dental, and vision insurance

Job summary

Busey Bank is seeking a Customer Care Advisor in Fort Myers, Florida. This role focuses on delivering exceptional digital-first customer service and support. The advisor will help manage customer relationships while ensuring satisfaction through technical support across multiple platforms. Strong organizational and communication skills are essential, as well as a high school diploma. Compensation ranges from $19-$22/hour, with various employee benefits including health coverage and a 401(k).

Qualifications

• Customer satisfaction and retention are critical.
• Basic knowledge of web browsers and digital offerings is required.
• Prior banking experience preferred but not mandatory.

Responsibilities

• Ensure customer satisfaction and retention.
• Provide support across various channels including phone, chat, and email.
• Handle and de-escalate customer issues.

Skills

Strong organizational skills

Interpersonal communication skills

Problem-solving skills

Time management

Education

High School diploma

Tools

Microsoft Office

Job description

Position Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.

Duties & Responsibilities

• Ensure customer satisfaction and retention
• Deliver technical, troubleshooting and service support via phone, chat and email
• De‑escalate situations involving dissatisfied customers, offering patient assistance and support
• Attend and participate in training sessions and team meetings
• Ability to adapt to change and respond to all requests in a professional and positive manner
• Maintain customer confidence and protect bank operations by keeping information confidential
• Inform and refer customers when appropriate for products and services
• Perform outbound calls to customers as needed to deliver exceptional service to our customers

Education & Experience

• Strong organizational skills
• Basic knowledge of web browsers, digital offerings and products and services
• Have or the ability to obtain Busey account with online/mobile banking

Ability to

• Leverage strong interpersonal, written, and verbal communication skills
• Analyze and solve problems efficiently and accurately
• Maintain mental concentration and visual attention to detail
• Effectively manage time
• Express desire and show the willingness to assist customers and resolve issues
• Able to work independently and in a fast‑paced, team environment

Education and Training

• Requires High School diploma
• Requires knowledge of Microsoft Office
• Previous banking experience preferred, but not required

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $19-$22/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well‑being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company‑paid life insurance and long‑term disability, supplemental voluntary life insurance, short‑term and long‑term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre‑tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.