Digital Banking Customer Care Specialist

Discover Financial Services; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Paid parental leave

Paid time off

401(k) plan

Medical, dental, vision and Health SAV

STD, life, LTD and AD&D insurance

Recognition program

Education assistance

Commuter benefits

Family support programs

Employee stock purchase plan

Job summary

Discover Financial Services is seeking a customer care representative based in the Chatham customer care center. This on-site role handles routine customer service inquiries via telephone, digital or chat channels.

You will engage with customers in a fast-paced environment, address questions about rewards, accounts, and payments, and use scripts to troubleshoot while documenting interactions. The position offers hourly pay ($18.00–$21.75) with incentives, comprehensive benefits, and

Qualifications

• 1+ year of call center or customer service experience.
• High school diploma or GED.
• Excellent verbal communication and problem-solving skills.
• Comfortable multitasking and working in a fast-paced environment.
• Bonus points: experience with similar digital banking or payments roles.

Responsibilities

• Answer routine customer service inquiries and problems via telephone, online or chat.
• Use standard screens, scripts and procedures to respond and troubleshoot.
• Navigate computerized systems to address customer questions and document interactions.
• Handle risk and customer‑impacting issues and escalations as needed.
• Engage with over 100 customers per day in a fast‑paced, back‑to‑back call environment.
• Assist with reward redemptions, account updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line adjustments.

Skills

Verbal communication

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

Discover Financial Services is seeking a customer care representative based in the Chatham customer care center. This on-site role handles routine customer service inquiries via telephone, digital or chat channels.

You will engage with customers in a fast-paced environment, address questions about rewards, accounts, and payments, and use scripts to troubleshoot while documenting interactions. The position offers hourly pay ($18.00–$21.75) with incentives, comprehensive benefits, and