Digital Banking Concierge & Payments Specialist

Builtwell Bank; United States; On-site; USD 34,000 - 52,000; Full time

Job summary

A growing community bank in Chattanooga is seeking a Digital Banking Service Specialist to provide exceptional customer service through various communication channels. Responsibilities include processing customer requests for banking services and ensuring high-quality support for digital products. Candidates should have a high school diploma, strong time management skills, and excellent communication abilities. This full-time role features a schedule with specific hours and rotating weekend shifts.

Qualifications

• Ability to work independently, accurately, and with attention to detail.
• Strong time management skills to meet daily deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Serve customers via telephone, live chat, or email.
• Process customer requests regarding debit and credit cards.
• Handle and process incoming, outgoing, and international wire transfers.

Skills

Attention to detail

Verbal communication

Written communication

Time management

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Adobe software

Job description

A growing community bank in Chattanooga is seeking a Digital Banking Service Specialist to provide exceptional customer service through various communication channels. Responsibilities include processing customer requests for banking services and ensuring high-quality support for digital products. Candidates should have a high school diploma, strong time management skills, and excellent communication abilities. This full-time role features a schedule with specific hours and rotating weekend shifts.