Banking Support Specialist I

Socket.dev

Fayetteville (NC)

On-site

USD 34,000 - 52,000

Full time

9 days ago

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Job summary

Socket.dev is seeking a Customer Support Specialist to provide efficient support via phone, email, secure messages, and chat. The role covers retail banking inquiries, Online Banking, Bill Pay, and Debit Card assistance, with cross-sell opportunities identified for escalation to higher-level specialists.

The incumbent will handle confidential information in a fast-paced setting, adhere to regulatory requirements, and strive for first-call resolution while delivering exceptional service to

Qualifications

High school diploma or GED; relevant business/financial training preferred.
Excellent verbal, written, and interpersonal communication skills.
Ability to handle confidential information and work in a fast-paced environment.

Responsibilities

Handle inbound customer calls, emails, secure messages, and chats to resolve inquiries.
Provide first call resolution for retail banking inquiries and guide customers on Online Banking and Bill Pay.
Process basic transactions such as payments and transfers; assist with Telephone Banking and Debit Card questions.
Identify cross-sell opportunities and refer them to higher-level specialists as appropriate.
Maintain knowledge of products and policies; ensure compliance with bank regulations.

Skills

Customer service

Active listening

Phone etiquette

Problem solving

Communication

Education

High school diploma or GED

Tools

Mainframe computer systems

Job description

The incumbent will handle confidential information in a fast-paced setting, adhere to regulatory requirements, and strive for first-call resolution while delivering exceptional service to

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