Digital Banking Operations Specialist

Minnesota Bankers Association; Rockford (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

BANKWEST is seeking an experienced Operations/Electronic Banking Specialist to support all areas of the Operations Department. The role focuses on online banking, cash management, mobile banking, remote deposit, bill payments, debit card disputes, ACH, wire transfers, and related electronic banking systems.

You will interact with customers and staff to resolve complex inquiries, ensure transactions balance, and produce timely reports.

Qualifications

• High school degree required.
• 3 years of recent banking experience required, 2 years in operations preferred.
• Able to operate computer, telephone, scanner, copier, etc.
• Must be skilled in Microsoft Office.
• Must understand basic accounting functions and apply to banking applications.
• Clear written and spoken communication with customers and staff.
• Ability to reconcile and process transactions accurately and efficiently.
• Ability to prioritize workload and be a team player.

Responsibilities

• Provide support to all areas of the bank and perform a wide variety of duties in the Operations Department.
• Solve and answer complex customer transactions, problems, or inquiries and be the expert in online banking, cash management, mobile banking, remote deposit, bill payments, debit card disputes, debit card fraud, ACH, wire transfers, and all other electronic banking systems.
• Ensure transactions and cash letters are in balance, and all daily reports and activities are timely and accurate.
• Maintain regular contact with customers and staff, and coordinate with external systems (Jack Henry, Federal Reserve Bank, and correspondent bank).

Skills

Banking experience

Customer service

Microsoft Office

Online banking

Cash handling

Communication skills

Reconciliation

Team player

Education

High school degree

Tools

Jack Henry

Job description

BANKWEST is seeking an experienced Operations/Electronic Banking Specialist to support all areas of the Operations Department. The role focuses on online banking, cash management, mobile banking, remote deposit, bill payments, debit card disputes, ACH, wire transfers, and related electronic banking systems.

You will interact with customers and staff to resolve complex inquiries, ensure transactions balance, and produce timely reports.