Retail Banking Operations & Performance Specialist

East West Bank; New York (NY); On-site; USD 34,000 - 44,000; Full time

Job summary

East West Bank is seeking a Retail Support Specialist to support branch operations, performance reporting, quality assurance, and administrative functions for the Consumer & Business Banking team. This role provides operational guidance to branch management while supporting the Regional Director and leadership team with scheduling and travel arrangements.

Join a growing, stable bank committed to integrity and growth opportunities.

Qualifications

• Bachelor’s degree or equivalent preferred.
• 1+ years retail banking branch operations experience preferred
• Excellent communication skills
• Strong problem solving and decision-making skills preferred
• Able to work independently
• Must be a team player
• Proficiency in Microsoft Excel, Word, and PowerPoint

Responsibilities

• Track and report branch performance, audit results, quality reviews, and other key metrics.
• Conduct routine and preventative quality assurance processes to monitor customer satisfaction and ensure policy compliance for branches.
• Prepare monthly, quarterly, semi-annual, and annual branch operational and performance reports.
• Author and deliver weekly huddles to drive positive behavior.
• Support branch operations and customer service activities, including consumer and commercial account opening assistance as needed.
• Support the planning, coordination, and implementation of department projects and initiatives.
• Collect, review, and summarize information from internal and external sources.
• Prepare reports, presentations, and other materials for management and leadership review.
• Provide administrative and operational support to the Regional Director and Consumer & Business Banking leadership team
• Manage the Regional Director's calendar, schedule meetings and events, and coordinate detailed domestic and international travel arrangements.
• Coordinate corporate meetings, departmental functions, and conference room reservations for the Consumer & Business Banking team.
• Review, approve, and administer employee training, travel, reimbursement, and leave requests in accordance with Bank policies, delegated authority, and budget guidelines.
• Serve as a primary point of contact for internal and external stakeholders, visitors, and department inquiries.
• Prepare and maintain correspondence, records, files, meeting materials, and meeting minutes.
• Exercise sound judgment, professionalism, and discretion in handling confidential, sensitive, and proprietary information.
• Identify opportunities to improve processes and department efficiency.
• Perform other duties, assignments, and special projects as required.

Skills

Communication skills

Problem solving

Independent work

Team player

Education

Bachelor’s degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

East West Bank is seeking a Retail Support Specialist to support branch operations, performance reporting, quality assurance, and administrative functions for the Consumer & Business Banking team. This role provides operational guidance to branch management while supporting the Regional Director and leadership team with scheduling and travel arrangements.

Join a growing, stable bank committed to integrity and growth opportunities.