Digital Banking Guide & Community Connector

Capital One Group; Roseville, Northern (CA, KY); Hybrid; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Paid time off

Education assistance

401(k) matching

Parental leave

Mental health support

Back‑up care

Job summary

Capital One Roseville Café Ambassador position seeks a proactive, people‑oriented individual to serve as the face of Capital One in a dynamic community hub. You will guide guests through digital banking tools, share product value in genuine conversations, and host local events to promote financial health.

Role emphasizes service over sales, a flexible schedule, and a commitment to an inclusive, high‑energy environment in Roseville, CA. Training and support provided.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred; 2+ years banking experience desirable.
• 2+ years of Retail or Customer-facing experience is a plus.
• Proficient in G‑Suite; strong written and oral communication skills.

Responsibilities

• Be a Natural Connector: engage guests in a high‑energy environment.
• Serve as a Brand Advocate: discuss Capital One products through conversation.
• Guide customers through digital tools and troubleshooting.
• Host local events to promote financial health and community impact.
• Advocate for customers, resolve issues per compliance standards.
• Foster an inclusive, supportive culture and be adaptable.
• Stay mobile and engaged, moving through the Café to connect with guests.

Skills

Written and verbal communication

G‑Suite

Education

High School Diploma or GED

Associate’s degree

Tools

G‑Suite

Job description

Capital One Roseville Café Ambassador position seeks a proactive, people‑oriented individual to serve as the face of Capital One in a dynamic community hub. You will guide guests through digital banking tools, share product value in genuine conversations, and host local events to promote financial health.

Role emphasizes service over sales, a flexible schedule, and a commitment to an inclusive, high‑energy environment in Roseville, CA. Training and support provided.