Digital Banking Guide & Community Connector

Capital One Group; Chicago (IL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Day 1 health benefits (Medical, Dental

Paid Time Off

Education Assistance

401(k) with match up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Custom beverage while working

Job summary

Capital One is hiring a Digital Banking Ambassador to serve in the Chicago area. You will act as a banking guide inside a modern cafe hub, helping guests master digital tools and navigate Capital One products without pushy sales tactics.

Ideal candidates have 1+ year in retail or customer service, strong communication, and comfort with digital ecosystems. Flexible schedule, benefits from day one, and community-focused events are offered.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree preferred.
• 2+ years of banking experience.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector: engage with guests in a high-energy environment.
• Serve as a Brand Advocate: share the value of Capital One’s products through conversation.
• Simplify the Complex: guide customers through our digital ecosystem and mobile tools.
• Facilitate Purposeful Impact: host local events promoting financial health.
• Advocate & Problem-Solve: resolve customer issues in line with compliance requirements.
• Act as a Culture Carrier: foster an inclusive, detail-oriented team environment.
• Stay Agile & Engaged: move through the Café and support guest flow.

Skills

Customer service

Retail experience

Communication skills

G-Suite proficiency

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Capital One is hiring a Digital Banking Ambassador to serve in the Chicago area. You will act as a banking guide inside a modern cafe hub, helping guests master digital tools and navigate Capital One products without pushy sales tactics.

Ideal candidates have 1+ year in retail or customer service, strong communication, and comfort with digital ecosystems. Flexible schedule, benefits from day one, and community-focused events are offered.