Digital Banking Concierge & Hospitality Lead

Capital One; Houston (TX); On-site; USD 39,000 - 48,000; Part time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Matching 401(k) up to 7.5%

Education Assistance

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One Houston is seeking a Part-Time Branch Ambassador to deliver warm, human-centric service while guiding customers through digital banking tools. You will handle transactions with precision and support customers in navigating mobile and online options.

Ideal candidates bring hospitality, adaptability, and curiosity, plus 1 year in retail or service roles. This role emphasizes service over hard sales and offers flexible scheduling within a dynamic branch environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate degree is a plus; strong communication skills emphasized.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on mobile banking, remote deposit, and contactless payments for convenience and security.
• Identify client needs and match them with digital tools or banking solutions.
• Greet customers and foster a warm, community-focused atmosphere in the branch.

Skills

Hospitality

Tech Fluency

Precision & Detail

Adaptability

Curiosity

Education

High School Diploma or Equivalent

Associate’s degree (preferred)

Job description

Capital One Houston is seeking a Part-Time Branch Ambassador to deliver warm, human-centric service while guiding customers through digital banking tools. You will handle transactions with precision and support customers in navigating mobile and online options.

Ideal candidates bring hospitality, adaptability, and curiosity, plus 1 year in retail or service roles. This role emphasizes service over hard sales and offers flexible scheduling within a dynamic branch environment.