Digital Banking Concierge & Branch Host

Capital One Group; Bowie (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 health benefits

Excellent Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up child or elder care

And more benefits

Job summary

Capital One in Bowie, MD is seeking a Branch Ambassador to be the heart of the in-branch experience. You will greet customers, handle routine transactions, demonstrate digital tools, and build trusted relationships in a fast-paced, hospitality-driven environment.

This role emphasizes security, accuracy, and problem-solving, with a flexible schedule and opportunities for growth through education assistance and health benefits.

Qualifications

• High school diploma or GED required.
• 1 year of Retail, Sales or Customer Service experience.
• 6 months of cash handling experience.
• Associate’s degree preferred, not required.
• Proficient in basic digital tools (G-Suite) is a plus.

Responsibilities

• Handle high-volume cash transactions with accuracy and compliance.
• Educate clients on digital banking tools and solutions.
• Identify customer needs and connect them with appropriate products.
• Greet customers and maintain hospitality throughout the visit.

Skills

Customer service

Cash handling

Retail experience

Communication skills

Technology adoption

Education

High School Diploma or GED

Associate’s degree

Tools

G-Suite

Job description

Capital One in Bowie, MD is seeking a Branch Ambassador to be the heart of the in-branch experience. You will greet customers, handle routine transactions, demonstrate digital tools, and build trusted relationships in a fast-paced, hospitality-driven environment.

This role emphasizes security, accuracy, and problem-solving, with a flexible schedule and opportunities for growth through education assistance and health benefits.