Branch Ambassador & Digital Concierge

Capital One; Bowie (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Prescribed

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) contribution up to 7.5

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

And much more!

Job summary

Capital One in Bowie, MD seeks a Full Time Branch Ambassador to deliver hospitality-centered service while guiding customers through digital banking tools. You will handle cash transactions with precision and help clients connect with the right banking solutions, acting as the face of trusted, human finance.

The role emphasizes a service-first mindset, flexibility for a 50-mile radius, and a commitment to regulatory accuracy in a fast-paced banking environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience
• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Responsibilities

• Execute high-volume cash transactions with 100% accuracy.
• Educate clients on mobile banking and digital tools.
• Identify needs and match clients with appropriate banking solutions.
• Greet customers and maintain a hospitality-focused atmosphere.
• Support branches within 50 miles and adapt to flexible schedules.

Skills

Hospitality mindset

Communication skills

G-Suite proficiency

Education

High School Diploma, GED, or Equivalency

Associate’s degree

Job description

Capital One in Bowie, MD seeks a Full Time Branch Ambassador to deliver hospitality-centered service while guiding customers through digital banking tools. You will handle cash transactions with precision and help clients connect with the right banking solutions, acting as the face of trusted, human finance.

The role emphasizes a service-first mindset, flexibility for a 50-mile radius, and a commitment to regulatory accuracy in a fast-paced banking environment.