Digital Banking Concierge

Capital One; Elkridge (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 health benefits

Paid time off

Education assistance

401(k) matching

Paid parental leave

Mental health support

Back-up child or elder care

Job summary

Capital One is seeking a Branch Ambassador in Elkridge, MD who thrives in a fast-paced, customer-focused environment. You’ll greet customers, guide them through digital tools, and deliver hospitality while maintaining accuracy in every transaction.

You’ll educate clients on mobile banking and remote deposits, build relationships, and help customers reach their financial goals with friendly, problem-solving support in a dynamic, human-centric branch experience.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• Execute high-volume cash transactions with accuracy and uphold compliance standards.
• Educate clients on mobile banking, remote deposit, and contactless payments.
• Identify customer needs and connect them with appropriate digital tools or solutions.
• Greet customers and maintain a welcoming, community-oriented branch environment.

Skills

Hospitality

Tech Fluency

Precision

Adaptability

Curiosity

Education

High School Diploma

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in Elkridge, MD who thrives in a fast-paced, customer-focused environment. You’ll greet customers, guide them through digital tools, and deliver hospitality while maintaining accuracy in every transaction.

You’ll educate clients on mobile banking and remote deposits, build relationships, and help customers reach their financial goals with friendly, problem-solving support in a dynamic, human-centric branch experience.