Branch Hospitality & Digital Concierge

Capital One National Association; Bowie (MD); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Education assistance

Parental leave

Mental health support

Back-up caregiving

Other benefits

Job summary

Capital One in Bowie, MD is seeking a Branch Ambassador to serve as the heartbeat of our branch, delivering hospitality while guiding customers through digital tools and banking solutions. You will manage high-volume cash activities, educate customers on mobile banking, and create a welcoming, trust‑oriented environment.

The role emphasizes curiosity, adaptability, and a strong service mindset, with a focus on customer goals and community engagement.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: execute high-volume cash transactions with 100% accuracy while meeting security, audit, BSA/AML and regulatory standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture and contactless payments to improve convenience and security.
• The First‑Line Consultant: identify client needs and pair them with the right digital tools or banking solutions.
• The Hospitality Lead: greet customers and balance efficiency with warmth in a community-focused space.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma

Associate’s degree

Job description

Capital One in Bowie, MD is seeking a Branch Ambassador to serve as the heartbeat of our branch, delivering hospitality while guiding customers through digital tools and banking solutions. You will manage high-volume cash activities, educate customers on mobile banking, and create a welcoming, trust‑oriented environment.

The role emphasizes curiosity, adaptability, and a strong service mindset, with a focus on customer goals and community engagement.