Branch Concierge & Digital Banking Advocate

Capital One; Baltimore (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Day 1 medical coverage

Dental

Vision

Prescriptions

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Job summary

Capital One is seeking a Branch Ambassador in Maryland to serve as the welcoming face of the branch, handling cash transactions with precision and guiding customers through digital banking tools. The role emphasizes hospitality, adaptability, and proactive problem-solving in a fast-paced environment.

The position requires at least 1 year in Retail or Customer Service, a high school credential, and the ability to work flexible hours including weekends.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• Associate’s degree preferred.
• Experience in Retail, Sales, or Customer Service is valued.

Responsibilities

• Execute high-volume cash transactions with accuracy and maintain compliance with security and regulatory standards.
• Educate clients on digital banking tools and payments to enhance convenience and security.
• Identify customer needs and link them to appropriate digital tools or banking solutions.
• Greet customers and foster a hospitality-focused environment while guiding them through services.

Skills

Hospitality

Tech Fluency

Precision and Detail

Adaptability

Curiosity

Education

High School Diploma GED or Equivalent

Associate’s degree

Tools

G-Suite

Job description

Capital One is seeking a Branch Ambassador in Maryland to serve as the welcoming face of the branch, handling cash transactions with precision and guiding customers through digital banking tools. The role emphasizes hospitality, adaptability, and proactive problem-solving in a fast-paced environment.

The position requires at least 1 year in Retail or Customer Service, a high school credential, and the ability to work flexible hours including weekends.