Branch Experience & Digital Concierge

Capital One; Olney (MD); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid Time Off

Education Assistance

Matching 401(k) up to 7.5%

Paid Parental Leave

Mental health support

Backup Child/Elder Care

Job summary

Capital One in Olney, MD is seeking a Branch Ambassador who blends hospitality with digital banking expertise. You’ll manage high-volume cash transactions with precision and maintain a compliance-first mindset to keep customer assets safe.

You will educate clients on mobile banking and other tools, act as a trusted advisor, and greet customers with warmth in a fast-paced, community-focused environment.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Responsibilities

• The Guardian of Trust & Accuracy: execute high-volume cash transactions with 100% accuracy and maintain compliance with security, audit, BSA/AML, and federal standards.
• The Digital Concierge: educate clients on mobile banking, remote deposit capture, and contactless payments to improve convenience and security.
• The First-Line Consultant: identify customer needs and pair them with digital tools or banking solutions to help them succeed.
• The Hospitality Lead: greet customers, ensure they feel valued, and balance efficiency with a warm, community-focused experience.

Skills

Hospitality

Tech fluency

Precision

Adaptability

Curiosity

Education

High School Diploma

Job description

Capital One in Olney, MD is seeking a Branch Ambassador who blends hospitality with digital banking expertise. You’ll manage high-volume cash transactions with precision and maintain a compliance-first mindset to keep customer assets safe.

You will educate clients on mobile banking and other tools, act as a trusted advisor, and greet customers with warmth in a fast-paced, community-focused environment.