Digital Banking & Client Experience Associate

JPMorganChase; Chesapeake (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase in Chesapeake, VA is seeking an Associate Banker to greet clients and provide attentive service, helping them navigate banking solutions and technology tools. You will build trusted relationships, assist with accounts and day-to-day transactions, and support branch goals through collaborative teamwork and compliant operations.

The role emphasizes hospitality, listening, and problem-solving to deliver superior client experiences and financial guidance within a local community bank

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Education

High school diploma or GED

Job description

JPMorgan Chase in Chesapeake, VA is seeking an Associate Banker to greet clients and provide attentive service, helping them navigate banking solutions and technology tools. You will build trusted relationships, assist with accounts and day-to-day transactions, and support branch goals through collaborative teamwork and compliant operations.

The role emphasizes hospitality, listening, and problem-solving to deliver superior client experiences and financial guidance within a local community bank