Digital Adoption & Change Lead

First American; Santa Ana (CA); Remote; USD 112,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American seeks a Digital Adoption Manager to lead the rollout of AI-enabled workflows across title and settlement operations. You will partner with market and branch leaders, Product, Technology, and Learning to drive adoption, gather feedback, and remove barriers to value realization.

You will track adoption metrics, support pilots and launches, and help teams integrate new tools into daily workflows.

Qualifications

• 3-5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation.
• Experience working with market or branch-level leaders.
• Demonstrated success supporting the adoption of new technology or digital platforms.
• Knowledge of title and settlement operations and the ability to understand how technology affects day-to-day work.
• Change management and stakeholder engagement skills.
• Ability to translate user needs into product and operational improvements.
• Strong communication, facilitation, and relationship-building skills.
• Ability to work across Operations, Product, Technology, and Learning and Development.

Responsibilities

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities.
• Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption.
• Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools.
• Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities.
• Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs.
• Assist with user testing and communicate clearly with stakeholders throughout rollouts.
• Partner with Learning and Development to support role-based training and reinforce new ways of working.
• Identify and escalation adoption challenges, contribute to cross-functional problem solving, and share progress and success stories.
• Perform other duties as assigned.

Skills

Digital transformation

Technology adoption

Change management

Enterprise platforms

Stakeholder engagement

Communication skills

Education

Bachelor's degree or equivalent

Job description

First American seeks a Digital Adoption Manager to lead the rollout of AI-enabled workflows across title and settlement operations. You will partner with market and branch leaders, Product, Technology, and Learning to drive adoption, gather feedback, and remove barriers to value realization.

You will track adoption metrics, support pilots and launches, and help teams integrate new tools into daily workflows.