AI Adoption Lead: Change & Transformation (Remote)

Jones Lang LaSalle Incorporated; Alton (IL); Remote; USD 130,000 - 180,000; Full time

Benefits offered by this job

401(k) match

Medical, Dental & Vision

Paid parental leave

Paid time off

Daily Pay

Job summary

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and tool rollouts across assigned control accounts within Work Dynamics — Technology Advisory.

You will own the full adoption lifecycle—from training and enablement through feedback, utilization tracking, and scaled rollout support. This client-facing role requires a practical, results‑oriented leader who can translate technology into measurable value for clients.

Qualifications

• 5-7 years of experience in change management or digital transformation.
• Operations and technology operationalization experience.
• Strong communication and facilitation skills with diverse teams.
• Experience designing and delivering training and enablement programs for technical tools.
• Proven ability to collect, synthesize, and act on user feedback to drive improvement.
• Analytical mindset with experience tracking adoption metrics and sentiment.
• Comfortable in a fast-paced, evolving environment.
• Self-starter with strong organizational skills and multi-account management.

Responsibilities

• Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle.
• Lead hands-on training, enablement sessions, and workshops for account teams adopting new AI agents or tools.
• Develop scripts for the control accounts to follow and monitor adoption and measure impact of the agent.
• Design and deliver tailored change-management materials, communications, process documentation, quick-reference cards—specific to each account’s workflows.
• Identify adoption blockers and provide actionable recommendations.
• Support account teams as they transition from pilot/control-group use to broader, production-scale rollout.
• Collect structured usability and adoption feedback through surveys, interviews, and observation.
• Synthesize feedback into actionable insights for product, implementation, and leadership teams.
• Track and report on utilization metrics, adoption rates, and user sentiment for assigned control groups.
• Coordinate with stakeholders to ensure alignment on rollout priorities and success criteria.

Skills

Change management

Operations

Communication

Training

Feedback

Analytics

Adaptability

Organization

Education

Bachelor’s degree in Business/IT/Communications

Change management certs (Prosci CCMP) a plus

Tools

Power BI

Tableau

Excel

Job description

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and tool rollouts across assigned control accounts within Work Dynamics — Technology Advisory.

You will own the full adoption lifecycle—from training and enablement through feedback, utilization tracking, and scaled rollout support. This client-facing role requires a practical, results‑oriented leader who can translate technology into measurable value for clients.