AI Adoption Lead: Change & Enablement

JLL; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Job summary

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This client-facing role acts as the execution engine for account-level AI transformation, translating agent and tool capabilities into measurable improvements in how teams work and deliver value to clients.

This position focuses on operational rollout, cross-functional coordination, and clear

Qualifications

• 5-7 years of experience in change management, technology adoption, or digital transformation roles.
• Experience in operations and technology operationalization — taking tools from pilot to production use.

Responsibilities

• Serve as the primary adoption and change-management point of contact for assigned control accounts through each agent/tool release cycle.
• Lead hands-on training, enablement sessions, and workshops for account teams adopting new AI agents or tools.
• Develop scripts for the control accounts to follow and monitor adoption of the script and measure impact of the agent.
• Design and deliver tailored change-management materials, communications, process documentation, quick-reference cards specific to each account's workflows.
• Identify adoption blockers at the account level and escape issues with clear, actionable recommendations.
• Support account teams as they transition from pilot/control-group use to broader, production-scale rollout.
• Collect structured usability and adoption feedback directly from control account teams through surveys, interviews, and observation.
• Synthesize feedback into actionable insights for product, implementation, and vertical leadership teams.
• Track and report on utilization metrics, adoption rates, and user sentiment for assigned control groups.
• Recommend iterative improvements to training content, rollout processes, and tool configurations based on field learnings.

Skills

Change management

Technology adoption

Stakeholder engagement

Training & enablement

Analytical mindset

Communication

Process improvement

Job description

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This client-facing role acts as the execution engine for account-level AI transformation, translating agent and tool capabilities into measurable improvements in how teams work and deliver value to clients.

This position focuses on operational rollout, cross-functional coordination, and clear