Remote AI Adoption Lead | Change & Enablement

JLL; Austin (TX); Remote; USD 130,000 - 180,000; Full time

Job summary

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This role operates as the execution engine for account-level AI transformation, translating cutting-edge capabilities into measurable improvements in how teams work and deliver value to clients.

The position owns the full adoption lifecycle—from training and enablement to feedback collection,

Qualifications

• 5-7 years of experience in change management, technology adoption, or digital transformation roles.
• Experience in operations and technology operationalization from pilot into scaled production use.
• Strong communication and facilitation skills for diverse account-level teams and stakeholders.
• Experience designing and delivering training and enablement programs for technical tools or process changes.
• Ability to collect, synthesize, and act on user feedback to drive improvements.
• Analytical mindset with experience tracking adoption metrics and user sentiment.
• Ability to manage multiple accounts and workstreams in a fast-paced environment.

Responsibilities

• Serve as the primary adoption and change-management contact for assigned control accounts through each agent/tool release cycle.
• Lead hands-on training, enablement sessions, and workshops for account teams adopting new AI agents or tools.
• Develop scripts and monitoring plans to track adoption and measure impact of the AI agents.
• Create tailored change-management materials and documentation for each account's workflows and culture.
• Identify blockers and escalations with clear, actionable recommendations.
• Support transition from pilot to broader production-scale rollout across accounts.

Skills

Change management

Operations deployment

Communication

Training design

Feedback analysis

Analytics

Multi-account management

Organizational skills

Education

Bachelor's degree

Change management certifications

Tools

Power BI

Tableau

Excel

Job description

JLL is seeking an Account AI Adoption Lead to drive hands-on adoption and change management for AI agent and AI tool rollouts across assigned control accounts within Work Dynamics - Technology Advisory. This role operates as the execution engine for account-level AI transformation, translating cutting-edge capabilities into measurable improvements in how teams work and deliver value to clients.

The position owns the full adoption lifecycle—from training and enablement to feedback collection,