Digital Adoption Manager (Remote)

First American; Santa Ana (CA); Remote; USD 112,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

PTO / paid sick leave

Employee stock purchase plan

Job summary

First American seeks a Digital Adoption Manager to lead the rollout of AI-enabled workflows across title and settlement operations. You will partner with market and branch leaders, Product, Technology, and Learning to drive adoption, gather feedback, and remove barriers to value realization.

You will track adoption metrics, support pilots and launches, and help teams integrate new tools into daily workflows.

Qualifications

• 3-5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation.
• Experience working with market or branch-level leaders.
• Demonstrated success supporting the adoption of new technology or digital platforms.
• Knowledge of title and settlement operations and the ability to understand how technology affects day-to-day work.
• Change management and stakeholder engagement skills.
• Ability to translate user needs into product and operational improvements.
• Strong communication, facilitation, and relationship-building skills.
• Ability to work across Operations, Product, Technology, and Learning and Development.

Responsibilities

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities.
• Support implementation activities across pilots, launches, and post-launch follow-up, including hands-on help during early adoption.
• Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools.
• Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities.
• Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow-up on user needs.
• Assist with user testing and communicate clearly with stakeholders throughout rollouts.
• Partner with Learning and Development to support role-based training and reinforce new ways of working.
• Identify and escalation adoption challenges, contribute to cross-functional problem solving, and share progress and success stories.
• Perform other duties as assigned.

Skills

Digital transformation

Technology adoption

Change management

Enterprise platforms

Stakeholder engagement

Communication skills

Education

Bachelor's degree or equivalent

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Digital Adoption Manager supports the adoption of digital platforms and AI-enabled workflows across title and settlement operations. Working with market and branch leaders, Product, Technology, Learning and Development, and other partners, this role helps teams prepare for, use, and sustain new tools in their daily work. The manager supports pilots and launches, gathers user and leadership feedback, tracks adoption, and helps resolve barriers so that technology delivers practical value for the business.

How You’ll Contribute

• Partner with market and branch leaders to support digital adoption goals and connect new tools to operational priorities.
• Support implementation activities across pilots, launches, and post-launch follow-up, including hands‑on help during early adoption.
• Track adoption metrics, review user feedback, and identify opportunities to improve engagement and realize more value from digital tools.
• Help teams integrate new tools into daily workflows and navigate changes related to AI and other digital capabilities.
• Serve as a point of contact between Operations and Product or Technology teams, sharing field insights and coordinating follow‑up on user needs.
• Assist with user testing and communicate clearly with stakeholders throughout rollouts.
• Partner with Learning and Development to support role‑based training and reinforce new ways of working.
• Identify and escalation adoption challenges, contribute to cross‑functional problem solving, and share progress and success stories.
• Perform other duties as assigned.

What You’ll Bring

• 3-5 years of experience in digital transformation, technology adoption, change management, or enterprise platform implementation.
• Experience working with market or branch‑level leaders.
• Demonstrated success supporting the adoption of new technology or digital platforms.
• Knowledge of title and settlement operations and the ability to understand how technology affects day‑to‑day work.
• Change management and stakeholder engagement skills.
• Ability to translate user needs into product and operational improvements.
• Strong communication, facilitation, and relationship‑building skills.
• Ability to work across Operations, Product, Technology, and Learning and Development.
• Comfort working in a fast‑evolving, innovation‑driven environment.
• Bachelor’s degree or equivalent combination of education and experience.

Pay Range

#ST2 Pay Range: $112,400.00 - $149,800.00 Annually This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business required and geographic location. ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. ** First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal required.

What We Offer

• First American is an equal opportunity employer in every sense of the term.
• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
• Our people are the foundation of First American’s success and that reason we put them first. This Philosophy has cultivated a culture of happy employees highly engaged passionate their work and leave each day feeling they have made a difference.

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