Dick Smith Ford -Service Advisor

Greenway Automotive; Raytown (MO); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

SIGN UP BONUS BASED ON EXPERIENCE

Reasonable working hours

Competitive performance based pay

Paid vacations

Paid holidays

Medical, Dental, Vision, 401k

Vehicle purchase discounts

Job summary

Greenway Automotive Group is hiring a Ford Service Advisor for Dick Smith Ford in Raytown, MO. This full-time role focuses on delivering world-class customer service on the service drive and building strong customer relationships.

Candidates should have 2+ years of dealership service experience, Ford knowledge preferred, CDK experience a plus, and a valid driver's license. Benefits include paid vacations, insurance, 401k, and performance-based pay.

Qualifications

• Two or more years of dealership Service Advisor experience.
• Ford knowledge preferred.
• CDK experience preferred.
• Valid driver's license in good standing.
• Strong customer service skills.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Skills

Excellent communication

Organizational skills

Customer service focus

Education

High School

Tools

CDK

Job description

Job DetailsLevel: ExperiencedJob Location: Dick Smith Ford - Raytown, MO 64133Position Type: Full TimeEducation Level: High School

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 36 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.

Dick Smith Ford is Hiring!! We are looking for a Ford experienced dealership Service Advisor to join our elite team!

This position is essential for our Service Drive which is very fast paced. We are looking for experienced individuals to provide world class customer service.

POTENTIAL INCOME FOR THIS POSITION IS $6000 - $9000 PER MONTH.

In this position you will identify problems with automobiles, gather information about warranties and provisions for service coverage and draft orders for repairs to be done. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.

The ideal candidate will have 2+ years experience, is a high energy individual who has:

• Extensive knowledge of automotive industry and parts
• Excellent communication and organizational skills
• Ability to communicate equally well with mechanics, customers and senior management

Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.

We offer:

• SIGN UP BONUS BASED ON EXPERIENCE
• Reasonable working hours
• Competitive performance based pay
• Paid vacations
• Paid holidays
• Medical, Dental, Vision, 401k
• Vehicle purchase discounts

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service
• Serves as the primary point of contact for all automotive service and repair matters
• Consult with mechanics about necessary repairs and possible alternatives to expensive work
• Sells additional needed services
• Sets and manages the expectations for service delivery for both the customers and mechanics
• Continuously updates customers on repair needs and completion times
• Verify that the final invoice reconciles with the work performed on the repair order
• Performs other duties as assigned

Benefits

• Progressive and Competitive Pay Plan
• Flexible Schedule
• Strong mentorship program to help you gain the experience you need to progress your career
• Excellent opportunities for growth and internal promotions
• Ongoing Training and Education
• Employee Purchase and Service Discounts
• Paid Vacation
• Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance
• 401(k) Retirement Savings Plan
• Team-oriented, professional and fun work environment

Qualifications

• Two or more years of dealership Service Advisor experience required
• Ford knowledge, preferred
• Must have a proven record of achieving exceptional customer satisfaction
• Must have a valid driver's license and be in good standing
• Must exhibit personal and professional integrity
• Have a desire for a long-term career with a growing organization
• CDK experience; preferred