Service Advisor

Hollingsworth Richards Ford; Baton Rouge (LA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Sick leave

401(k)

Career growth opportunities

Established and busy service dept.

Monday-Friday

Job summary

Hollingsworth Richards Ford in Baton Rouge, LA is seeking a motivated Service Advisor to focus on the full repair process from arrival to delivery. You will document customer concerns, prepare estimates, explain repairs, and ensure a seamless customer experience with technicians and clients.

The role emphasizes outstanding customer service, clear communication, organization, and the ability to build trust in a busy, established service department. Monday–Friday schedule; no weekends.

Qualifications

• Previous Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred.
• Previous Ford dealership experience is a plus.
• Automotive service department experience preferred.
• Proven record of providing exceptional customer satisfaction.
• Excellent organizational and time management skills.
• Ability to listen to customers and document concerns accurately.

Responsibilities

• Promptly greet customers in a professional and friendly manner.
• Obtain accurate customer and vehicle information.
• Listen to concerns and document vehicle symptoms clearly.
• Walk around the vehicle and document its condition.
• Review maintenance history and mileage to identify service recommendations.
• Prepare complete estimates for labor and parts.
• Explain repairs and maintenance to customers.
• Establish follow-up times and manage customer expectations.
• Communicate with technicians and other departments throughout the repair process.
• Monitor the progress of every assigned vehicle and update customers.
• Review inspection results and obtain authorization for additional work.
• Maintain documentation and verify completed repairs against work performed.
• Explain completed work and charges at vehicle delivery.
• Follow up with customers to ensure an exceptional service experience.

Skills

Customer service

Communication skills

Listening

Organization

Problem solving

Integrity

Teamwork

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Hollingsworth Richards Ford is looking for a motivated, professional, and customer focused Service Advisor to join our team.

We are looking for someone who understands that being a great Service Advisor is about more than selling service. It is about taking care of customers, communicating clearly, staying organized, building trust, and managing the entire repair process from the customer's arrival through vehicle delivery.

Excellent customer service and communication skills are required for this position.

Compensation and Benefits

• Competitive commission pay
• Monday through Friday work schedule
• No weekends
• Health insurance
• Paid time off and sick leave
• 401(k)
• Career growth opportunities
• Established and busy service department

Responsibilities

• Promptly greet customers in a professional and friendly manner
• Obtain accurate customer and vehicle information
• Listen carefully to customer concerns and ask the appropriate questions to clearly document vehicle symptoms
• Perform a vehicle walk around and document the vehicle's condition
• Review vehicle maintenance history, age, and mileage to identify appropriate service recommendations
• Prepare complete and accurate estimates for recommended labor and parts
• Clearly explain recommended repairs and maintenance to customers
• Establish realistic expectations and a specific follow up time with each customer
• Communicate with technicians and other departments throughout the repair process
• Monitor the progress of every assigned vehicle throughout the day
• Proactively update customers throughout the repair process, even when there is no significant change in vehicle status
• Review inspection results and repair recommendations with customers
• Obtain customer authorization before performing additional work
• Maintain accurate and current documentation throughout the repair process
• Verify completed repairs and ensure the final invoice matches the work authorized and performed
• Explain completed repairs, maintenance, warranty coverage, and charges to customers at vehicle delivery
• Follow up with customers and help ensure an exceptional overall service experience
• Take ownership of the customer experience from arrival through completion of the repair

Qualifications

• Previous Service Advisor, Assistant Lane Manager, or Service Consultant experience preferred
• Previous Ford dealership experience is a plus
• Automotive service department experience preferred
• Proven record of providing exceptional customer satisfaction
• Strong knowledge of automobiles and automotive service
• Ability to listen to customers and quickly identify and accurately document their concerns
• Excellent customer service and communication skills
• Energetic, motivated, and professional personality
• Positive and friendly attitude
• Strong personal and professional integrity
• Excellent organizational and time management skills
• Ability to manage multiple customers and repair orders in a fast paced environment
• Strong follow through and attention to detail
• Computer skills and willingness to learn new programs
• Ability and willingness to learn new automotive technology, repair procedures, service procedures, and specifications
• Ability to work on your feet for extended periods and lift up to 50 pounds
• High school diploma or equivalent
• Desire to build a long term career with a growing organization

The Person We Are Looking For

We are looking for someone who takes ownership of their customers and understands the importance of communication. Our ideal Service Advisor does not wait for a customer to call asking for an update. They stay ahead of the customer, communicate throughout the repair process, work closely with technicians, and make sure every customer understands what is happening with their vehicle.

If you are organized, energetic, enjoy working with people, have automotive service experience, and take pride in delivering an exceptional customer experience, we would like to talk with you.

Join the Hollingsworth Richards Ford Service Team and build your career with us.

Hollingsworth Richards Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color,