Service Advisor

Dick Smith Ford; Columbia (SC); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Paid vacation

Flexible scheduling

Career growth

Relocation assistance

Climate-controlled facility

Stable customer base

Supportive management

Job summary

Dick Smith Ford in Columbia, SC is seeking a motivated Service Advisor to join our busy Service Department. You will greet customers, document vehicle concerns, prepare estimates, and coordinate with technicians to keep repairs moving smoothly.

A focus on delivering an exceptional customer experience is essential. We offer competitive pay with commission, ongoing manufacturer training, benefits, and opportunities for career growth in a stable dealership family.

Qualifications

• Previous experience as Service Advisor or similar preferred
• Ford dealership experience strongly preferred
• CDK Drive experience preferred but not required
• Experience with digital multipoint inspections and video communication is a plus
• Strong sales, customer service, and communication skills
• Excellent organizational and multitasking abilities
• Valid driver's license with good driving record
• High school diploma or equivalent

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and document vehicle symptoms
• Recommend maintenance and repair services based on age, mileage, and manufacturer recommendations
• Prepare accurate estimates for labor and parts
• Communicate repair progress and completion updates throughout the repair process
• Review repair orders for accuracy before vehicle delivery
• Explain completed repairs and maintenance recommendations to customers
• Work closely with technicians and the parts department to ensure efficient repairs
• Utilize digital vehicle inspections, photos, and videos to communicate repair needs
• Maintain Ford training requirements and product knowledge
• Deliver an exceptional customer experience while achieving department goals

Skills

Customer service

Sales

Communication

Education

High school diploma or equivalent

Tools

CDK Drive

Job description

Service Advisor - Ford Dealership

Dick Smith Ford | Columbia, SC

Join One of South Carolina's Premier Ford Dealerships

Dick Smith Ford is seeking a motivated, customer-focused Service Advisor to join our growing Service Department. If you thrive in a fast-paced environment, enjoy building relationships with customers, and have a passion for delivering exceptional service, we want to hear from you.

This is an outstanding opportunity to join a dealership that values professionalism, rewards performance, and provides long-term career growth.

Compensation

• Competitive salary with commission based on experience and performance
• Monthly performance incentives (Spiffs)
• Excellent earning potential
• Ongoing manufacturer training and professional development

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Flexible scheduling
• Career advancement opportunities
• Relocation assistance available for qualified candidates
• State-of-the-art, climate-controlled facility
• Stable customer base with consistent repair volume
• Supportive management team committed to your success

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Recommend maintenance and repair services based on vehicle age, mileage, and manufacturer recommendations
• Prepare accurate estimates for labor and parts
• Communicate repair progress and completion updates throughout the repair process
• Review repair orders for accuracy before vehicle delivery
• Explain completed repairs and maintenance recommendations to customers
• Work closely with technicians and the parts department to ensure efficient repairs
• Utilize digital vehicle inspections, photos, and videos to communicate repair needs
• Maintain Ford training requirements and product knowledge
• Deliver an exceptional customer experience while achieving individual and department performance goals

Qualifications

• Previous experience as a Service Advisor, Service Consultant, or Assistant Service Manager preferred
• Ford dealership experience strongly preferred
• CDK Drive experience preferred but not required
• Experience with digital multipoint inspections and video communication is a plus
• Strong sales, customer service, and communication skills
• Excellent organizational and multitasking abilities
• Self-motivated with a positive, professional attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Valid driver's license with an acceptable driving record
• High school diploma or equivalent

Why Dick Smith Ford?

At Dick Smith Ford, we believe our Service Advisors are the face of our dealership. We provide the tools, training, and support needed to build lasting customer relationships while creating outstanding earning opportunities.

If you're looking for a dealership that values integrity, teamwork, accountability, and customer satisfaction, we'd love to meet you.

Dick Smith Ford is an Equal Opportunity Employer.