Main Line Service Advisor

Leif Johnson Ford; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Performance based earning potential

Flexible Working Hours

Health/Vision/Dental Insurance

PTO & Sick Leave

401(K) Match up to 3%

Employee vehicle purchase and service

Ford and dealership training

Advancement opportunities

Job summary

Leif Johnson Ford is seeking an experienced Main Line Service Advisor to join the Ford Service Department in a fast-paced dealership setting. You will greet customers, document concerns, and manage the repair experience from write-up to delivery with strong communication and thorough documentation.

The role emphasizes ensuring customer satisfaction, recommending necessary maintenance, and maintaining an organized work area while adhering to Ford processes and dealership goals.

Qualifications

• Previous experience at a Ford dealership is a plus.
• Ability to identify problems quickly and document symptoms accurately.
• Proven record of customer satisfaction and service efficiency.
• Comfortable with learning new programs and computer systems.

Responsibilities

• Greet customers promptly and professionally on the service drive.
• Listen to concerns and accurately document vehicle symptoms.
• Perform service walk-around and review vehicle history.
• Prepare accurate cost estimates for labor and parts.
• Obtain customer authorization and communicate repairs clearly.
• Update customers on progress and final invoice accuracy.

Skills

Customer service

Communication skills

Ford dealership experience

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

We are seeking an experienced, driven and customer-focused Main Line Service Advisor to join our Ford Service Department. This position is responsible for greeting customers on the service drive, taking all and accurate information of the guests concerns while being very thorough, managing the customer’s repair experience from initial write-up through final delivery while maintaining strong communication, accurate documentation and a high level of customer satisfaction.

The ideal candidate is organized, comfortable working in a fast-paced dealership environment, and able to build trust with customers while recommending necessary maintenance and repairs.

Service Advisor Compensation and Benefits:

• Performance based earning potential
• Flexible Working Hours
• Health/Vision/Dental Insurance
• PTO & Sick Leave
• 401(K) Match up to 3%
• Employee vehicle purchase and service discounts
• Ongoing Ford and Dealership training
• Advancement opportunities

Service Advisor Responsibilities:

• Review appointments before the next day
• Greet customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Perform a complete service walk-around and review vehicle history
• Determine and recommend maintenance base on age/mileage/condition and history of prior service history
• Prepare a complete and accurate estimate of cost for labor and parts
• Obtain customer authorization throughout the repair process
• Review technician video inspections and communicate recommended repairs to customers
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Follow up with customer after service completed for customer satisfaction survey
• Meet dealership goals for sales, customer satisfaction and repair-order performance
• Maintain an organized work area and comply with dealership and Ford processes

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.