Automotive Service Advisor

Beach-Ford; Myrtle Beach (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Medical insurance

Dental insurance

Vision insurance

Paid vacation and holidays

401(k) with company match

Ford factory training

Employee discounts

Team-oriented culture

Job summary

Beach-Ford in Myrtle Beach, SC is seeking a Ford Service Advisor who excels at building lasting customer relationships and delivering exceptional service. In this hands-on role you will greet customers, document concerns, prepare estimates, explain repair recommendations, and coordinate with technicians to keep customers informed and satisfied throughout the process.

Competitive compensation with performance bonuses, medical benefits, paid time off, and Ford factory training support a clear path

Qualifications

• Previous automotive service advisor experience preferred.
• Ford dealership experience is a plus but not required.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced team environment.
• Basic computer proficiency and experience with dealership management systems preferred.
• Valid driver's license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair needs.
• Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines.
• Prepare estimates and explain repair recommendations in a clear, professional manner.
• Communicate with technicians throughout the repair process.
• Keep customers informed of vehicle status and completion times.
• Ensure repairs are completed to the highest level of customer satisfaction.
• Build long-term customer relationships that encourage repeat business.

Skills

Customer service

Communication skills

Organization

Teamwork

Computer literacy

Tools

Dealership management systems

Job description

Ford Service Advisor

Compensation: $70,000 - $100,000+ per year (based on experience and performance)

Are you passionate about delivering exceptional customer service and building lasting relationships? We are looking for a motivated, customer-focused Service Advisor to join our growing Ford dealership. If you thrive in a fast-paced environment and enjoy helping customers while working with a great team, we'd love to hear from you.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document repair needs.
• Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines.
• Prepare estimates and explain repair recommendations in a clear, professional manner.
• Communicate with technicians throughout the repair process.
• Keep customers informed of vehicle status and completion times.
• Ensure repairs are completed to the highest level of customer satisfaction.
• Build long-term customer relationships that encourage repeat business.

Qualifications

• Previous automotive service advisor experience preferred.
• Ford dealership experience is a plus but not required.
• Strong communication and customer service skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced team environment.
• Basic computer proficiency and experience with dealership management systems preferred.
• Valid driver's license and acceptable driving record.

What We Offer

• Competitive compensation: $70,000 - $100,000+ annually
• Performance-based bonus opportunities
• Medical, dental, and vision insurance
• Paid vacation and holidays
• 401(k) with company match
• Ongoing Ford factory training and career advancement opportunities
• Employee discounts
• Supportive team environment with a strong customer-focused culture