Dick Smith Ford -Service Advisor

DICK SMITH FORD INC; Raytown (MO); On-site; USD 67,000 - 100,000; Full time

Benefits offered by this job

Sign up bonus

Medical, Dental, Vision, 401k

Vehicle purchase discounts

Paid vacations/holidays

Job summary

Dick Smith Ford is hiring a Ford-experienced Service Advisor to join our elite team in Missouri. This fast-paced service drive requires excellent customer service, automotive knowledge, and the ability to coordinate with mechanics to provide options and repairs.

Potential earnings range from $6,000 to $9,000 per month, with in-house training and competitive compensation. We offer a sign-up bonus based on experience, flexible schedule, paid vacations/holidays, medical/dental/vision, 401(k), and

Qualifications

• 2+ years of dealership Service Advisor experience.
• Ford knowledge preferred.
• Valid drivers license in good standing.
• Strong customer service orientation and integrity.

Responsibilities

• Greets and consults with customers to interpret their needs and arrange for appropriate service.
• Serves as the primary point of contact for all automotive service and repair matters.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Sells additional needed services.
• Sets and manages expectations for service delivery for customers and mechanics.
• Continuously updates customers on repair needs and completion times.
• Verifies that the final invoice reconciles with the work performed on the repair order.

Skills

Customer service

Communication

Organizational skills

Automotive knowledge

Tools

CDK

Job description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 36 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.Dick Smith Ford is Hiring!! We are looking for a Ford experienced dealership Service Advisor to join our elite team!This position is essential for our Service Drive which is very fast paced. We are looking for experienced individuals to provide world class customer service.POTENTIAL INCOME FOR THIS POSITION IS $6000 - $9000 PER MONTH.In this position you will identify problems with automobiles, gather information about warranties and provisions for service coverage and draft orders for repairs to be done. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation.The ideal candidate will have 2+ years experience, is a high energy individual who has:Extensive knowledge of automotive industry and partsExcellent communication and organizational skillsAbility to communicate equally well with mechanics, customers and senior managementBeing a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.We offer:SIGN UP BONUS BASED ON EXPERIENCEReasonable working hoursCompetitive performance based payPaid vacationsPaid holidaysMedical, Dental, Vision, 401kVehicle purchase discountsIf this sounds like the perfect opportunity for you, then we encourage you to apply now!ResponsibilitiesGreets and consults with customers to interpret their needs and arrange for appropriate serviceServes as the primary point of contact for all automotive service and repair mattersConsult with mechanics about necessary repairs and possible alternatives to expensive workSells additional needed servicesSets and manages the expectations for service delivery for both the customers and mechanicsContinuously updates customers on repair needs and completion timesVerify that the final invoice reconciles with the work performed on the repair orderPerforms other duties as assignedBenefitsProgressive and Competitive Pay PlanFlexible ScheduleStrong mentorship program to help you gain the experience you need to progress your careerExcellent opportunities for growth and internal promotionsOngoing Training and EducationEmployee Purchase and Service DiscountsPaid VacationFull insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanTeam-oriented, professional and fun work environmentTwo or more years of dealership Service Advisor experience requiredFord knowledge, preferredMust have a proven record of achieving exceptional customer satisfactionMust have a valid driver's license and be in good standingMust exhibit personal and professional integrityHave a desire for a long-term career with a growing organizationCDK experience; preferred